I have always believed that you learn leadership from leaders and one of those outstanding leaders to me is Bob Chapman. Chapman is Chairman and CEO of St. Louis based Barry–Wehmiller, a $2.5 billion global manufacturing business with 11,000 team members. Recently he was named as the #3 CEO in the world in an Inc. magazine article, Bob Chapman is very intentional about using his platform as a business leader to build a better world.
His story is well recorded in in Simon Sinek’s book, ‘Leaders Eat Last’. I am repeating one of Chapman’s stories from his personal website https://www.trulyhumanleadership.com/ in his own words.
Bob speaking: Last week I wrote about the evolution of our cultural vision statement, “We measure success by the way we touch the lives of people” and how it has become the moral compass that guides us in our decision making. This was never more apparent than during the economic downturn of 2008. When the crisis hit our nation’s economy in September of that year, we took stock of our business units and had the sense that we would be okay.
Five months later, we faced a 40% drop in new equipment orders. I was poised to react as I always had–-by laying off team members in the affected areas to ‘right size’ in response to the decreased orders. After all, we had a responsibility to preserve the financial health of the business. With several large new orders being cancelled, shouldn’t we simply lay off some of our manufacturing associates?
But things were different now.
Our Guiding Principles of Leadership offered a new view of what success looked like, and it wasn’t simply about preserving the financial performance of the business. When called to consider the appropriate reaction to this dramatic drop in revenue in light of how it touches lives, our Guiding Principles offered the guidance to think, feel and respond as our vision called us to.
My heightened awareness of stewardship to those under my care gave me a clear sense of purpose and clarity through which to view the situation. I thought to myself: We’re a family at Barry-Wehmiller so we need to act like one. What would a responsible family do in this crisis?
A loving family would share the burden.
Rather than watching a few of our colleagues’ face devastation, we decided that our reaction would be one of shared sacrifice. Why not have everyone endure a little pain so that no one had to endure a lot of pain? We created a furlough (leave) program whereby every person in the organization took four weeks of unpaid time off. We also suspended our 401K match. (pension) We ramped up our internal communication efforts, regularly sharing the state of the business, why we were doing what we were doing, and reassuring team members that our future was secure.
The reaction was extraordinary. Some team members offered to take double furloughs, stepping up to “take the time” for their co-workers who could not afford the loss of pay. Many associates welcomed the time off, scheduling it so they could spend the summer home with children or participate in special volunteer projects.
Our business emerged from the downturn well ahead of the curve and, once orders picked back up, our performance increased faster than ever before. Why? Because our actions during a time of great distress didn’t damage the cultural fabric of the company, like layoffs so often do, but rather strengthened it. Our decision to use furloughs to save jobs made our associates proud and profoundly touched by the realization that they worked for a company that truly cared about them. Even though they had lost out on one-twelfth of their income, they embraced the furlough program because it meant saving someone else’s job. A shared sacrifice that, in the end, didn’t seem like such a sacrifice.
Since the furloughs, we have experienced three successive record years. In recognition of all that our team members gave up, we reinstated the 401K match and then “paid them back” what they would have received had we not suspended the match during the downturn. The best reward of all, however, was what we received from our team members as a result of our response to the economic downturn. Because we walked our talk, they rewarded us with something truly priceless: their trust.
“A team is not a group of people that work together. A team is a group of people that trust each other.” Simon Sinek
“Good leaders make you feel safe.” Simon Sinek
You can watch the documentary ‘Everybody Matters’ the Barry-Wehmiller Story by following the link https://www.youtube.com/watch?v=or6YoXfHWSE .
Please feel free to share your insights with us about other great modern-day leaders. If you would want a consultation with us to explore how to lead in these turbulent times, please email me at email@example.com
* Antony Jennings is Managing Partner of Zifundise Training and Consulting, a people development company based in Port Elizabeth, South Africa.