Leadership Letter 3 Disrupters – The Netflix Story “Those who disrupt their industries change consumer behaviour, alter economics, and transform lives.” Heather Simmons According to The Economist, the idea of disruptive innovation is the most influential business idea of the 21st century. So, what is a disrupter? To be a disrupter is to create a product, service, or way of doing things which displaces the existing market leaders and eventually replaces them at the helm […]